A WOMAN from Holyhead's fight for a refund from an airline was a segment on the latest episode of a BBC Wales show fighting for consumers' rights.

“X-Ray” was filmed at Rhyl’s White Rose shopping centre and on Rhyl High Street on March 7, and was broadcast on BBC One Wales tonight (March 13) at 8pm.

The episode’s “Get Your Money Back” feature focused on Holyhead resident, Mona Atkinson, and her friend, Ruth Roberts.

They had problems in January with their return flight home from Australia with German airline Lufthansa, whose staff told them they couldn’t board the plane unless they paid 435 Australian dollars to check their luggage in.

This was despite them already doing this as part of their booking.

North Wales Chronicle: Lucy Owen during the filming of X-Ray in the White Rose CentreLucy Owen during the filming of X-Ray in the White Rose Centre (Image: X-Ray)

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Mona’s son, David, who made the booking for them, contacted X-Ray for help when he couldn’t get a refund.

Lufthansa told X-Ray there was a misunderstanding with their handling agent, and have now paid them back a full refund, which equates to just less than £250.

David said: “I’d like to thank X-Ray on behalf of my mother, Mona and her friend, Ruth.

“X-Ray got involved, and they have now been refunded the full 435 Australian dollars. Diolch, X-Ray!”

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At her X-Ray stall set up in the White Rose Centre, Owen also spoke to Nicola Sutton, from Denbighshire County Council’s trading standards, about the sales of illegal vapes.

Ms Sutton said: “At the moment, within Denbighshire and across Wales, we’re receiving increased reports of people selling illegal vapes and vaping products.

“We’re also receiving increased intelligence of these products being sold to children.

“We’re finding a lot of the products aren’t registered with the Medicines and Healthcare Products Regulatory Agency, which they have to be to be sold on the UK market.”

Examples of this shown on the programme included one vape with 14ml of e-liquid - far greater than the maximum allowance of 2ml, the wording of warning messages not complying with legislation, and products exceeding the maximum of 6,000 puffs.

Ms Sutton added: “We’re receiving increasing reports of children being able to purchase these products.

“The concern is that the packaging and flavouring of the vapes is very attractive to children, and they don’t really have an understanding of what nicotine is, and the fact that they may become addicted to the products.

“We are writing to all traders to remind them of their obligations when selling these products, and we’re putting messages out across our social media channels.

“We also are carrying out enforcement work – there’s only so much advice we can give to traders before we have to carry out enforcement activity; visiting premises and making seizures of products.”

North Wales Chronicle: Lucy Owen during the filming of X-Ray in the White Rose CentreLucy Owen during the filming of X-Ray in the White Rose Centre (Image: X-Ray)

Reports of illegal vaping products can be made anonymously via Citizens Advice, Crimestoppers, or the “No Ifs. No Butts.” website.

Meanwhile, co-presenter Bethany Davies took to Rhyl’s High Street to put residents’ gardening knowledge to the test.

A number of people who correctly answered all four of her questions, including when the first garden gnome was brought to the UK and how quickly Japanese knotweed grows, won a X-Ray travel mug.

Owen later put gardening questions sent in from residents of Prestatyn, Pensarn, St Asaph and Kinmel Bay to expert Gareth Wilson inside the White Rose Centre.

X-Ray, which first aired in 2001, will finish for good once its current 22nd series comes to an end.

You can watch this week’s episode back on iPlayer.