WREXHAM Council have urged residents to be on alert for the latest loft insulation scam.

It comes after a number of concerned residents reported incidents where they have received unusual telephone calls from a business claiming to be from ‘Central Government’ or ‘the Council’.

The caller states that the loft insulation at their property might be damaged due to condensation, and that they want to book a surveyor visit to inspect it.

Wrexham Trading Standards believe it is an attempt to gain access to the property to replace insulation that does not need replacing.

If loft insulation was not fitted correctly this could create condensation, but it is not something that happens with all installations.

It is poor business practice to cold call.

Trading Standards would advise anyone receiving such calls to exercise caution, think and ‘take five’ before responding or agreeing anything.

They council have also advised residents to not take cold calls on face value and to never agree to a visit from anyone who cold calls them in this way.

Other advice includes not giving out any personal details and if in doubt hang up and check the information that was being given.

If any resident believes that they have had an issue with their loft insulation, ask family and friends for trader recommendations.

A legitimate trader will rarely cold call, and will never put pressure on individuals to have work done.

On advice about scams or to report a scam, contact the Citizen’s Advice Consumer Service on 0808 223 1133.