AN interactive map revealing the issues people face in Ynys Môn has been presented to the island's MP Albert Owen.

Mr Owen was taken on a ward-by-ward virtual tour of his constituency with a map created by the Citizens' Advice.

He was shown the type of problems people in the area seek help for, and the kind of help they receive from the advice service.

The maps, called Constituency Dashboards, also revealed the spread of issues affecting different types of people such as disabled people, younger constituents and minorities.

They were presented to MPs at an event hosted by Citizens Advice in the House of Commons on Wednesday, February 21.

The Ynys Môn Citizens Advice service has helped 2444 people with 7237 issues. The top three issues people needed assistance with were: welfare benefits and tax credits, debt and employment.

According to evidence from the charity Citizens Advice helps to solve two in three people’s problems.

It reduces the number of people who turn to public services for support on welfare, health and housing.

For every £1 invested in the Citizens Advice service government and public services save £2, amounting to £420 million last year.

Where problems cannot be resolved the advice service works with relevant local and national organisations on systemic issues.

Citizens Advice provides free confidential and impartial advice to people, face to face and over the telephone.

A national website provides advice online, over email and via web chat at

Mr Owen said: "Citizens Advice in Ynys Môn works on the frontline to help people with a huge variety of important issues, which means they are well-placed to identify the problems residents are facing.

"I’m always keen to find new and inventive ways of staying informed about the concerns of my constituents. These dashboards are illuminating and the data they contain provide strong evidence on which to act.

"Citizens Advice, with its army of volunteers, is tremendous at providing support for people living in Ynys Môn. I will continue to work closely with them for the benefit of residents.”

Ynys Môn Citizens Advice chief executive Jackie Blackwell said: "It was great that Albert Owen showed real interest in our interactive maps, which highlight the issues we see on the ground in Ynys Môn.

"The right advice and support can transform lives. Local Citizens Advice solve the problems for two in three of our clients, and empower people to develop the skills and confidence they need to help themselves.

"It’s important people can access free and impartial advice when they need it, whether face to face, over the phone or online.

"We’re pleased to work with MPs to help them solve their constituents’ problems and address local and national issues."