A BANGOR security boss told of his dismay after waiting 50 minutes for an ambulance while he treated an injured man.
Intense Public Protection boss Christopher O’Neal gave first aid to the man, who suffered head injuries in an attack near Cofi Roc in Caernarfon.
He believed the man, who was in his 20s, was assaulted with a glass or a bottle.
He said: “To have to wait 50 minutes for an ambulance is absolutely disgraceful.”
The man suffered a deep cut near his left eyebrow, a flap of skin was loose on his nose and another face cut in the incident, which happened on August 23.
Mr O’Neal added: “At one point he was complaining of pains in his head and a head injury, to me, shows signs that there’s possibly a lot more going on.”
Mr O’Neal said he asked a bystander to call an ambulance, but when the man called again 20 minutes later, ambulance control told the man they did not know where the ambulance had gone.
Mr O’Neal, called 999 after 40 minutes, and control could not tell him when the ambulance would arrive, despite both caller giving all necessary information.
Mr O’Neal, who is also a Gwynedd and Bangor City councillor, suggested mobile units to deal with injuries in towns to avoid similar incidents in future.
He added: “It’s got to the point where we have been known to take casualties to hospital. In the last 12 months I must have taken eight people to hospital.
“If you ring an ambulance, you’re going to be there waiting. The wait is so long, it’s not worth it.”
Mr O’Neal has lodged a complaint with the North Wales Ambulance Service.
A Welsh Ambulance Service spokesperson said: "We are aware of the incident and are looking into the concerns raised.
“We would welcome the patient to get in touch with us should they wish to discuss the case further."